Custom Order Management System (OMS) for Print Manufacturing
How Ecardz achieved 70% faster order processing with a custom-built OMS featuring quote-to-cash automation — transforming manual email-based quoting into a streamlined digital workflow. Authenticate and its development partners designed the system specifically for Ecardz's print manufacturing operations.
- 70% — Faster order processing
- 3 Weeks — To deployment
- 7 — Stage order pipeline
- 100% — Calculation accuracy
The Problem: Manual Chaos in a Growing Business
Ecardz, a print and card manufacturing business, was managing their entire operation through spreadsheets, email threads, and manual tracking. As their customer base grew, this approach created serious bottlenecks:
- Staff spent hours searching through emails to find quote details
- No visibility into where orders were in the pipeline
- Manual calculations for every quote led to errors
- Customer information scattered across different files
- Delayed responses hurt customer satisfaction
- Impossible to scale without hiring more staff
The Solution: Custom Order Management System (OMS) with Quote-to-Cash Automation
Authenticate and its development partners built a custom Order Management System (OMS) designed specifically for Ecardz's print manufacturing workflow. The system automates the complete quote-to-cash cycle, handling everything from creating quotes to tracking orders through production and delivery.
React · Supabase · Real-time subscriptions · Custom workflow engine
- Smart Quote Builder: Create professional quotes in minutes with automatic tax calculations and one-click email sending
- Visual Order Pipeline: See all orders at a glance on a drag-and-drop board that shows exactly where each job is in the process
- Customer Database: All customer information in one place with full history of quotes and orders
- Product Catalog: Maintain your product list with descriptions and pricing that can be quickly added to any quote
- Real-Time Dashboard: Track key metrics like quote values, conversion rates, and revenue at a glance
Results
- 70% Faster Processing: What used to take hours now takes minutes. Staff can create and send professional quotes in a fraction of the time.
- Complete Visibility: See the status of every order at a glance. Know exactly what's in production, what's ready to ship, and what needs attention.
- Better Customer Experience: Professional, branded quotes sent instantly. Faster responses to customer inquiries. Improved satisfaction and retention.
- Ready to Scale: Handle more orders without hiring more staff. The system grows with the business.
Key takeaways
- Automation Saves Time — Digital systems handle repetitive tasks faster and more accurately than manual processes, freeing your team for higher-value work.
- Custom Beats Generic — Off-the-shelf software forces you to adapt your workflow. Custom solutions adapt to how you actually work.
- Visibility Enables Growth — When you can see what's happening in real-time, you can make better decisions and spot problems before they become critical.